1. Our commitment
We work so everyone, including people with disabilities, can purchase, install and receive support for an eSIM independently and comfortably.
2. Accessibility standard
The site follows Israeli Standard 5568, based on WCAG 2.0/2.1 level AA, including semantic structure, contrast, alternative text, text resizing and keyboard access.
3. Accessibility features
The site includes hierarchical headings, a skip link, meaningful image descriptions, clear form labels, visible focus, reduced-motion support and layouts for phone, tablet and desktop.
4. Accessibility menu
The on-screen accessibility menu (also opened with Alt+A) provides text resizing, high, dark and light contrast, grayscale, line, letter and word spacing, left/right text alignment, link, heading and keyboard-focus highlighting, a readable font, a larger cursor, a reading guide, image hiding, motion controls and reset. Settings are saved in your browser.
5. Keyboard and screen readers
Navigate with Tab and Shift+Tab, activate controls with Enter or Space, and close menus with Escape. The site is designed for current screen readers and browsers.
6. Known limitations
Some third-party content, such as hosted payment pages or embedded services, may not be fully accessible. Contact us and we will provide an alternative way to complete the task.
7. Accessible support
Ziki is a digital service with Hebrew and English support. You can ask a representative for help with ordering or installation.
8. Accessibility coordinator
Coordinator: Uriel. Email: support@zikiesim.com. Hours: Sunday–Thursday, 09:00–18:00. Include the page address, the difficulty and the assistive technology you use. Initial reply within two business days and full handling within 30 days.
9. Statement updates
We review this statement as the site, technology and legal requirements change.
Useful pages: Support, FAQ and Installation guide.